I personally know of many EBS customers who are yet not ready to upgrade out of 11.2.0.4 DB version. 11.2.0.4 is still their favourite version 🙂
For those of you using Oracle Database 11.2.0.4 on-prem, the Extended Support will end on December 31, 2020. For those seeking for ongoing severity 1 and security bug fixes, you can still purchase Market Driven Support for Oracle 11.2.0.4 from Jan 2021 until maximum Dec 2022. Market Driven Support includes Severity 1 fixes and Security Fixes. Plus in addition, you will get a Technical Account Manager (TAM) for SR related questions and one upgrade planning workshop by ACS Support. Please refer to official document(https://www.oracle.com/a/ocom/docs/ds-mds-database-11g-r2.pdf) for further reference.
Coming to cloud, it is a good news that extended support for Oracle 11.2.0.4 in the cloud runs until end of March 2021.
This applies to:
- Gen 1 ExaC@C
- Gen 2 ExaC@C
- OCC DBCS
- OCI DBCS
- ExaCS OCI
It does NOT apply to:
- ExaCS on OCI-C
- DBCS on OCI-C
OCI-C is “OCI Classic”.

DETAILS
31-Dec-2020: Extended Support for 11.2.0.4 on OCI-Classic ends
31-Mar-2021: Extended Support ends for all 11.2.0.4 databases on eligible cloud services
1-Apr-2021 to 31-Dec-2021: No charge, Severity 1 fixes and Security Updates for approved EBS databases.
1-Jan-2022: End of Support for Oracle Database 11.2.0.4 on all Cloud Services. There will be no more updates or fixes after 31-Dec 2021. Customers must upgrade to a supported database version by this date or migrate off cloud services.